Support

At Ritzslots Casino, getting help is simple and personal. Our support team is available around the clock via live chat and email to answer questions about your account, deposits and withdrawals, bonus codes, game rules, or transaction history. Reach out anytime and expect a warm, helpful reply from a real person who knows the platform inside and out.

Live chat: instant answers, 24/7

Use our live chat for the quickest response. Agents are typically with you right away, and most chats are answered within a minute, so you can get back to playing without delay. Live chat is the best option for urgent issues, like verifying a deposit, unlocking a welcome chip, or troubleshooting a game session.

Email support: detailed help, usually same day

For questions that need documentation or a deeper review, email support@ritzslots.com. Our team aims to respond to email requests within 12–24 hours. When you email, include your account username and any relevant screenshots to speed up resolution.

Prefer to talk by phone?

If you’d rather speak by phone, please contact live chat or email to request phone support or a callback—our agents will guide you through available options and typical callback windows. This ensures we connect you with the right specialist for account or transaction concerns.

Quick answers in the Help Center and FAQs

Before contacting support, you can often find an immediate answer in our Help Center and FAQ section. We cover common topics like account verification, deposit and withdrawal processes for USD and cryptocurrencies (Bitcoin, Ethereum, Tether), bonus terms and wagering requirements, and responsible gaming. If a topic needs a personal touch, the Help Center will tell you the fastest way to reach an agent.

Knowledgeable agents who resolve issues promptly

Our team is trained on everything from account security and KYC checks to crypto payouts and bonus rules, including how to apply welcome offers like the $100 Free Chip. We focus on swift, accurate solutions and will keep you informed at every step. If a problem requires follow-up, you’ll get clear timelines and regular updates until it’s resolved.

How to make contact easier for everyone

When you start a chat or send an email, include your account username, a brief description of the issue, and any relevant screenshots or transaction IDs. For bonus questions, mention the promo code you used. Providing these details helps us diagnose the issue faster and reduces back-and-forth.

We’re here to make your time at Ritzslots smooth and enjoyable. If you can’t find what you need in the Help Center, open a live chat or email support@ritzslots.com and we’ll take care of the rest. For questions about promotions and bonus codes, you can also check our promotions page.